Privacy Policy

1. Introduction

At Pro sports message therapy, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information to provide sports massage therapy services:

• Name and contact details (email, phone number, address)
• Date of birth and gender
• Medical history and current health conditions
• Injury details and treatment history
• Emergency contact information
• Payment information

Usage Information

We may also collect information about how you use our website and services, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our site
• Referral sources

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our sports message therapy services
• To schedule and manage appointments
• To communicate with you about your treatment and progress
• To process payments and maintain billing records
• To improve our services and develop new treatments
• To comply with legal and regulatory requirements
• To send you important updates and marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Medical Professionals: With your consent, we may share relevant medical information with other healthcare providers involved in your care
• Emergency Situations: We may share information in emergency situations to protect your health and safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure storage systems
• Access controls and authentication
• Regular security audits
• Staff training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records are typically retained for a minimum of 8 years from the date of last treatment, in accordance with UK healthcare regulations.

7. Your Rights

Under UK data protection law (including GDPR), you have the following rights:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Restriction: Request limitation of how we process your information
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Consent: Withdraw consent for processing based on consent

8. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information appropriately.