Last updated: 11 January 2026
At Pro Sports Therapy, we are committed to providing high-quality sports massage therapy services. We understand that circumstances can change, and we want to ensure you feel confident in your investment. This refund policy outlines our procedures for refunds and cancellations.
Refunds are only available for appointments canceled at least 24 hours before the scheduled time. No refunds will be issued for cancellations made less than 24 hours before the appointment or for no-shows.
We accept various payment methods including cash, card, bank transfer, and in-person payments. Refunds will be processed to the original payment method where possible.
For refund requests or questions about this policy, please contact us:
Email: owen@pro-sports-therapy.com
Phone: +44 (0)7766 447335
Business Hours: Monday-Friday 9AM-6PM GMT
Response Time: Within 24 hours
This refund policy may be updated periodically. Any changes will be communicated to existing clients and posted on our website. The most current version will always be available here.
We're committed to your satisfaction and successful recovery. If you're not happy with our services, we want to make it right. Our refund policy reflects our confidence in the quality of care we provide and our dedication to helping athletes return to peak performance.